Privacy Policy – Azure Crown Casino Hotel Melbourne
At Azure Crown, we take your privacy seriously. This policy explains how we collect, use, disclose, and safeguard your information when you visit our premises or use our website onecasıno.com. Please read this policy carefully.
1. Information We Collect. We may collect personal identification information (name, email, phone number), financial information for gaming credit, CCTV footage for security, and device information when you use our website. All data is collected lawfully and with your consent where required.
2. How We Use Your Information. We process your data to provide hotel and casino services, manage reservations, process payments, comply with legal obligations (including anti-money laundering and responsible gaming), and improve our guest experience. We do not sell your personal data to third parties.
3. Data Sharing and Disclosure. We may share your information with trusted service providers (payment processors, IT support), regulatory authorities (Victorian Gambling and Casino Control Commission), and law enforcement when required by law. All third parties are bound by confidentiality agreements.
4. Data Retention and Security. We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law (generally 7 years for financial records). We implement industry-standard security measures including encryption, access controls, and regular audits.
5. Your Rights. You have the right to access, correct, or delete your personal data, restrict processing, and withdraw consent at any time. To exercise these rights, contact our Data Protection Officer using the details below. We will respond within 30 days.
6. Cookies and Tracking. Our website uses cookies for functionality, analytics, and personalisation. You can manage your cookie preferences through your browser settings. Third-party cookies may be used by Google Analytics and social media platforms. For more details, see our Cookie Notice.
7. International Transfers. If you access our services from outside Australia, your data may be transferred to and processed in Australia. We ensure adequate safeguards are in place through standard contractual clauses and privacy laws.
8. Changes to This Policy. We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us. For any questions or concerns about this privacy policy or your data, please contact us at azurecrown@gmail.com or call +61 2 8917 4532. Our registered address is 15 Collins Street, Melbourne VIC 3000, Australia. We are committed to resolving any complaints promptly.
This policy was last updated on 1 March 2026. It complies with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) for our European guests.